Who is the baker:
This website www.heavenlybiscuits.com is owned and operated by Iveta Rodova trading as Heavenly Biscuits Ltd. whose registered and trading address is 15 Brunswick Road, Kingston upon Thames, KT2 6SB
What are we making:
Heavenly Biscuits sells biscuits gift boxes and individually packaged biscuit favours.
The biscuits showed on the internet are for illustrative purposes only. There might be slight variations in colour, design, size and spread as biscuits are individually handmade.
How can you order:
Please visit our gallery page to find out our biscuit ranges. If you can not see what you are looking for please do not hesitate to contact us. We love making new designs and being challenged.
If you would like to place a bespoke order please fill in our inquiry page section and fill in all the details needed.
Our shop page operates on a seasonal basis (Easter, Christmas, Halloween… ) and as we make all our biscuits by hand we sometimes run out. Everything on the Heavenly Biscuits web shopping page is offered for sale subject to availability. If not in stock please allow 5 working days, after the date of order confirmation.
Payment:
Ordering from the shop page: Please visit our shop page and follow the payment method. We accept……* paypall? Stripe? Payment for goods and related delivery chargers must always be made in advance and you will be prompted to pay during the order process.
*Your chosen payment method will not be charged until we dispatch your goods.
Ordering bespoke order through inquiry form: Ones your ordered has been agreed, you will receive an invoice with an order number. For orders of over 40 biscuits, a 50%deposit is required. Lead time is usually 3-4 weeks but the more notice the better especially with large orders.
*If not that busy we can do last minute requests. Please do contact us on 07894211160 or heavenlybiscuits@hotmail.co.uk
Minimal order is 15 biscuits
Ingredients:
Gingerbread biscuits: Wheat flour, sugar, butter, baking soda, eggs, honey, ground cinnamon, ground coriander, caraway, nutmeg, ginger, cloves
Vanilla biscuits: Wheat flour, sugar, butter, baking powder, Madagascan vanilla
Gluten Free Gingerbread biscuits: Gluten-free flour, sugar, butter, baking soda, eggs, honey, ground cinnamon, ground coriander, caraway, nutmeg, ginger, cloves
Icing: Pasteurised egg whites, coloured icing can contain E numbers
Shelf life: Our biscuits are freshly made. Our gingerbread is best consumed within 12 weeks and vanilla biscuits within 8 weeks but are still delicious after this time.
Delivery:
Standart 1st Class-Royal Mail takes 1-3 days.
Standart 2nd Class-Royal Mail takes 3-5 days
We retain proof of postage but the delivery is neither tracked or guaranteed. We can not be held liable for delays in delivery or lost or damaged parcel.
Alternatively, customers can pick up order from our bakery 15 Brunswick Road, Kingston upon Thames,KT2 6SB
Please, note we do not ship internationally.
Cancellations:
If you would like to cancel your order please do as soon as possible. Ones we have baked your biscuits we can not offer a refund or make cancellations. Cancellations of bespoke order must be made within 7 days of placing orders. To cancel an order please let us know on heavenlybiscuits@hotmail.co.uk or call 07894211160